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Understanding our Clients Better
Thursday, March 28, 2013

Over the next couple of weeks, the Commission will undertake a survey of its clients to gain a better understanding of how they want to communicate with us and through what communication channels. This is part of the Commission’s integrated client service strategy to further enhance client service. Corporate Research Associates, an independent research company, will be conducting the random sample surveys of both injured worker and employers. Anyone called is under no obligation to participate in the survey. Individual comments and answers are absolutely confidential and will not be provided to the Commission. The Commission will only be provided with a final report on overall survey results. The results will guide future client service business decisions.

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