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Client Service Satisfaction Survey
Friday, September 25, 2015

Beginning the week of September 28, Workplace NL will conduct its second quarter client service satisfaction survey. This is part of Workplace NL’s strategy to further improve client service. A random sample of injured workers and employers will be contacted.  In the event a client is selected for surveys, we assure our clients that they will only be called once per year.

The surveys will gauge satisfaction levels among clients. The outcomes of the surveys will be made public annually, and used to develop action plans and enhancements to programs affecting client services.

If you are an injured worker or employer, you may receive a call about Workplace NL’s services from Corporate Research Associates, an independent research company with an office in Newfoundland and Labrador. Your individual comments and answers are absolutely confidential and will not be provided on an individual basis to Workplace NL. Workplace NL will only be provided with a final report on overall survey results.

Should you receive a call, we would appreciate you taking the time to answer the questions in order to help us serve you better. If you choose not to participate, simply tell the researcher that you are not interested in responding.

If you have any questions about this survey, please call 709.778.1000.

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