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Client service satisfaction surveys
Tuesday, October 18, 2016

WorkplaceNL is now conducting its third quarter client service satisfaction surveys. This is part of WorkplaceNL’s strategy to further improve client service. A random sample of injured workers and employers will be contacted. In the event a client is selected for surveys, we assure our clients that they will only be called once per year.

The surveys will gauge satisfaction levels among clients. The outcomes of the surveys will be made public annually, and used to develop action plans and enhancements to programs affecting client services.

If you are an injured worker or employer, you may receive a call about our services from Corporate Research Associates (CRA), an independent research company with an office in Newfoundland and Labrador. Your individual comments and answers are absolutely confidential and will not be provided on an individual basis to WorkplaceNL. We will only be provided with a final report on overall survey results.  

Should you receive a call, we would appreciate you taking the time to answer the questions in order to help us serve you better. If you choose not to participate, simply tell the researcher that you are not interested in responding. 

If you have any questions about this survey, please call 709.778.1000 or 1.800.563.9000.

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